{"id":18530,"date":"2025-08-04T14:36:53","date_gmt":"2025-08-04T14:36:53","guid":{"rendered":"https:\/\/hypothequerapide.com\/?page_id=18530"},"modified":"2025-08-04T14:57:22","modified_gmt":"2025-08-04T14:57:22","slug":"traitement-des-plaintes","status":"publish","type":"page","link":"https:\/\/hypothequerapide.com\/fr\/traitement-des-plaintes","title":{"rendered":"Traitement des plaintes"},"content":{"rendered":"\t\t<div data-elementor-type=\"wp-page\" data-elementor-id=\"18530\" class=\"elementor elementor-18530\" data-elementor-post-type=\"page\">\n\t\t\t\t<div class=\"elementor-element elementor-element-a773101 e-flex e-con-boxed e-con e-parent\" data-id=\"a773101\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t\t\t<div class=\"elementor-element elementor-element-4bb2baa elementor-widget elementor-widget-heading\" data-id=\"4bb2baa\" data-element_type=\"widget\" data-widget_type=\"heading.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t<h2 class=\"elementor-heading-title elementor-size-default\">Traitement des plaintes<\/h2>\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t<div class=\"elementor-element elementor-element-a4315a4 e-flex e-con-boxed e-con e-parent\" data-id=\"a4315a4\" data-element_type=\"container\" data-settings=\"{&quot;background_background&quot;:&quot;classic&quot;}\">\n\t\t\t\t\t<div class=\"e-con-inner\">\n\t\t<div class=\"elementor-element elementor-element-1bfb88c e-con-full e-flex e-con e-child\" data-id=\"1bfb88c\" data-element_type=\"container\">\n\t\t\t\t<div class=\"elementor-element elementor-element-8a8083a elementor-widget__width-initial elementor-widget elementor-widget-text-editor\" data-id=\"8a8083a\" data-element_type=\"widget\" data-widget_type=\"text-editor.default\">\n\t\t\t\t<div class=\"elementor-widget-container\">\n\t\t\t\t\t\t\t\t\t<p><strong>Traitement des plaintes<\/strong><\/p><p>Cette politique vise \u00e0 encadrer le processus de traitement des plaintes provenant de la client\u00e8le, d\u2019un courtier ou du public en g\u00e9n\u00e9ral. Toute plainte est trait\u00e9e promptement par la personne d\u00e9sign\u00e9e selon les modalit\u00e9s pr\u00e9vues \u00e0 l\u2019article 103 et suivants de la LDPSF.<\/p><p><strong>D\u00e9finition d\u2019une plainte<\/strong><\/p><ul class=\"wp-block-list\"><li>Toute plainte adress\u00e9e au cabinet peut \u00eatre soumise pour diff\u00e9rents motifs :<br \/><ul class=\"wp-block-list\"><li>Un reproche envers un cabinet ou un de ses courtiers hypoth\u00e9caires ;<\/li><li>Le signalement d\u2019un pr\u00e9judice potentiel ou r\u00e9el subi ou susceptible d\u2019\u00eatre subi par un consommateur ;<\/li><li>Tentative de fraude sous toutes ses formes.<\/li><\/ul><\/li><li>La plainte peut \u00eatre accompagn\u00e9e d\u2019une demande de mesure corrective.<\/li><li>La plainte peut \u00eatre formul\u00e9e par un client, un pr\u00eateur ou par le programme de d\u00e9nonciation \u2013 lanceurs d\u2019alerte de l\u2019AMF, ou par un courtier.<\/li><\/ul><p><strong>Le contenu d\u2019un dossier d\u2019une plainte<\/strong><\/p><p>Un dossier de plainte contient les informations suivantes :<\/p><ul class=\"wp-block-list\"><li>Num\u00e9ro et date de r\u00e9ception de la plainte<\/li><li>Coordonn\u00e9es du ou des plaignant(s) et du ou des courtier(s) hypoth\u00e9caire(s) concern\u00e9(s)<\/li><li>Moyen utilis\u00e9 pour formuler la plainte (courriel, courrier, site internet, t\u00e9l\u00e9phone, etc.)<\/li><li>Documents du plaignant ou dossier compl\u00e9t\u00e9 par le responsable dans le cas d\u2019un t\u00e9l\u00e9phone re\u00e7u<\/li><li>Br\u00e8ve description des actions prises pour traiter la plainte incluant le d\u00e9lai pour le premier contact<\/li><li>Mention si le dossier a d\u00fb \u00eatre transmis \u00e0 l\u2019Autorit\u00e9<\/li><li>Tous les documents re\u00e7us ou envoy\u00e9s au client<\/li><li>R\u00e9ponse finale et motiv\u00e9e par \u00e9crit de la plainte et date de fermeture du dossier<\/li><\/ul><p>Le cabinet est tenu de maintenir \u00e0 jour un registre de plaintes.<\/p><p>Le ou les plaignant(s) devront formuler leur plainte selon la proc\u00e9dure suivante :<\/p><ul class=\"wp-block-list\"><li>R\u00e9diger un texte expliquant l\u2019objet de la plainte, le ou les courtiers hypoth\u00e9caires et\/ou pr\u00eateur concern\u00e9s, les raisons qui motivent la plainte ainsi que les cons\u00e9quences et vos coordonn\u00e9es.<\/li><li>Envoyer la plainte par courriel \u00e0\u00a0<a href=\"mailto:sac@multi-prets.ca?subject=Service%20%c3%a0%20la%20client%c3%a8le\">sac@multi-prets.ca<\/a>\u00a0ou par courrier au 525, rue Viger ouest, suite 502, Montr\u00e9al, Qu\u00e9bec, H2Z 0B2 \u00e0 l\u2019attention de Lyne Deslippe.<\/li><li>Le plaignant sera contact\u00e9 par le Cabinet dans un d\u00e9lai maximal de 10 jours.<\/li><li>Advenant que le plaignant est insatisfait du traitement de sa plainte ou du r\u00e9sultat de ce traitement, il peut demander au Cabinet de faire examiner son dossier par l\u2019Autorit\u00e9 des March\u00e9s Financiers conform\u00e9ment \u00e0 l\u2019article 103.3 de la LDPSF.<\/li><li>L\u2019Autorit\u00e9 sera saisie du dossier et pourra sugg\u00e9rer une conciliation ou une m\u00e9diation selon les modalit\u00e9s pr\u00e9vues \u00e0 l\u2019article 103.4 de la LDPSF.<\/li><\/ul>\t\t\t\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t\t\t<\/div>\n\t\t","protected":false},"excerpt":{"rendered":"<p>Traitement des plaintes Traitement des plaintes Cette politique vise \u00e0 encadrer le processus de traitement des plaintes provenant de la client\u00e8le, d\u2019un courtier ou du public en g\u00e9n\u00e9ral. Toute plainte est trait\u00e9e promptement par la personne d\u00e9sign\u00e9e selon les modalit\u00e9s pr\u00e9vues \u00e0 l\u2019article 103 et suivants de la LDPSF. D\u00e9finition d\u2019une plainte Toute plainte adress\u00e9e [&hellip;]<\/p>\n","protected":false},"author":1,"featured_media":0,"parent":0,"menu_order":0,"comment_status":"closed","ping_status":"closed","template":"elementor_header_footer","meta":{"_acf_changed":false,"inline_featured_image":false,"footnotes":""},"class_list":["post-18530","page","type-page","status-publish","hentry","no-post-thumbnail"],"acf":[],"yoast_head":"<!-- This site is optimized with the Yoast SEO plugin v26.6 - https:\/\/yoast.com\/wordpress\/plugins\/seo\/ -->\n<title>Multi-Pr\u00eats MR | \u00c9quipe Mathieu Lebrun | Traitement des plaintes<\/title>\n<meta name=\"description\" content=\"Le cabinet en courtage hypoth\u00e9caire Multi-Pr\u00eats Hypoth\u00e8ques et ses courtiers hypoth\u00e9caires sont soucieux de la qualit\u00e9 du service offert \u00e0 la client\u00e8le.\" \/>\n<meta name=\"robots\" content=\"index, follow, max-snippet:-1, max-image-preview:large, max-video-preview:-1\" \/>\n<link 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